Discover the secret to being a successful business by delivering exceptional customer service.

Access this powerful training and find the perfect balance to increase your employees' engagement and nurture your customers' loyalty.

I want the formula for business growth NOW...

By the year 2020, 86% of customers will pay more for a better customer experience...

According to a Walker study, by the year 2020, 86% of customers will pay more for a better customer experience…

A smile and a welcome is simply not enough to be considered ‘good customer service’ in today’s competitive world. Companies can no longer differentiate themselves by a common good service and unless they want to be in a commoditized business, they will be compelled to upgrade their offerings to the next stage of “Experience Economy”.

 


 

Because your customers expect to do anything they want, from anywhere and at any time, it’s a balancing act…

If you are passionate about your company and want to be a part of a thriving business for next 5, 10, 20 years, you must meet your customers’ expectations. If you don’t, someone else will…

Whether you are running your own business or managing your own department within a larger organisation, your employees and your customers need more from you. The problem is, the world is evolving at a faster pace than ever before and new expectations have been created in terms of value, service and experience. How we do business has quite simply changed beyond recognition and businesses must adapt to meet customers expectation online and offline.

Time to take action and be empowered to lead your team to success…

 

Allowing your true-self to shine by building rapport with people through your passion and vision.

As a business owner, a leader or a manager, you are putting a lot of energy into training your staff, which is great, of course, but my question is: who trains you?

Here is the truth of the matter; people want to buy from people they like and trust, they want to know that you genuinely care about them and that you are going to do right by them.

Which is exactly why I created Exceptional Customer Service online course for you.

Charlotte Dickson, Business Development Manager, Holme Grown:

“The course was incredibly beneficial, we all think we know our business inside out, but after just a little time spent auditing our store, we were able to gain insights into our customer demographic and behaviour that we had not previously thought of. Immediately following the course, we decided to make substantial changes to the layout, feel and display inside the store.” 

 

what

What if you could learn some practical tools which you can apply in your business today…

This course is your opportunity to pick my brains and my experience from working in the service industry for over 25 years. It is designed to meet the needs of today’s thriving businesses operating anywhere in the world.

I know how hard it is to run your own business or run a team, it can be challenging, I have been there and it’s not always easy to work out the right thing to do with the amount of information out there…

The 10 modules will lead you, step by step, through my proven formula behind delivering exceptional customer service. Each module comes with a 30 minute video presentation plus exercises and templates. You can listen to the modules which you think will serve you the most at present, or follow the 10 modules step-by-step.

The most crucial part of making this programme a success is to commit and to take action straight away.

The difference with this course is the personal interaction. You will feel as if you are sat in front of me as I bring it all to life, sharing my energy, passion and real live stories about customer service. 

Here is what is included:

      • 6 hours of recording and presentations
      • 10 modules
      • 25 downloadable templates, excel documents, cheatsheets, exercises, including Mystery Shopping questionnaire, exit survey, complaint handling guide, and so much more. (Worth £3,000)
      • 4 FREE bonuses, look down for all the bonuses details (worth £350)

Simple and practical tools that are easy to implement to help you evolve in your customer service journey and make some money, honey!

Get your employees buzzing and your customers coming back

Module1
ASSESS

By the end of the module, you will be able to assess your employees, understand your customers’ needs, and continually innovate to keep up with today’s market demand.

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Module2
DEVELOP

When you have finished this module, you will be able to develop simple, clear and effective systems which are crucial for your businesses to deliver good customer service consistently.

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Module3
TRAIN

At the end of this module, you will be confident and have practical exercises which you can put in place straight away to train your employees to your standard and perform effectively.

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Module4
MEASURE

Measuring your service is a great way to celebrate success with your employees, then you can identify your gaps and fill those gaps if necessary by finding new opportunities for improvement, ensuring you are on the right track.

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Module5
ACT

The key to any business is to evaluate, respond and act, taking in new information, and putting new ideas into good use, and modify or eliminate ineffective ones.

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Module6
FEEDBACK

Stop and listen to feedback from both internal and external customers, which will help you to adapt to deliver even better services.

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Module7
CONSISTENCY

At the end of this module, you will be able to translate your brand promise into action and maintain consistent delivery of the brand experience.

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Module8
VALUE

You must align your values in all your decision making, be sure to keep your sense of integrity and what you know is right, and approach decisions with confidence and clarity.

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Module9
LOYALTY

When we are surrounded by people who believe what we believe, and when trust emerges then, magic happens, use to your advantage…

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Module10
SERVICE CULTURE

I want you to be empowered and remind you that, your customers are the lifeline of your business, without your employees and your customers you have NO business.

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EVEN MORE VALUE WITH 4 EXTRA BONUSES...

  • #1
    ONE-TO-ONE COACHING HOUR

    Large organisation team or individual business, the most important in training is keeping the momentum and understanding what you need to do and how you are going to achieve your objectives. I will be guiding you through the course and at the start to ensure you make the most of it.

    If you are a large organisation, I will run the coaching session in two groups of one-hour, using conference facilities we will get you buzzing altogether.

     

  • #2
    FREE copy of my book: Thrive with the Hive

    The ultimate reading companion for the course.  It will reinforce the information from the modules and help you to reach exceptional levels of customer service with lightning speed.

  • #3
    FACEBOOK GROUP

    Connect with other business owners from around the world, share stories and help each other on the journey to creating a buzz about your business.

    Join our very own beehive community and let’s buzz together.

  • #4
    LIVE Q&A

    The monthly LIVE Q&A session keep you buzzing, motivated and inspired plus I can answer any burning questions to help you to move through any areas of resistance on your journey towards exceptional customer service.

DO YOU HAVE WHAT IT TAKES TO HAVE A THRIVING BUSINESS?

If you are a hard-working professional who is committed to take action to meet the increasingly demanding expectations of today’s customers then THIS IS THE COURSE FOR YOU.

This course is designed for willing, business owners or managers, working in small or large organisations who are eager to evolve and adapt their products or services offering to exceed their clients’ expectations.

KEEP YOUR EMPLOYEES HAPPY - NURTURE YOUR CUSTOMERS - GROW YOUR BUSINESS

BEE the change & ENROLL today

Who am I?

head-shot

Hi, I’m Claire,

I thrive by seeing you thrive in your business by caring, supporting and igniting your employees; by nurturing and developing your customers’ loyalty. If you create a service culture at an emotional level ultimately you will increase your bottom line.

Know more about The Busy Queen Bee…

 

GET INSTANT ACCESS NOW

Individual Membership
£888.00
ONE-OFF PAYMENT

Your ONE-TO-ONE COACHING HOUR (worth £148) with me is only the beginning of your journey, you will also be getting access to this incredible course:

  • Instant Access
  • 10 Buzzing Modules
  • 6 hours of Videos, slides,
  • 25 downloadable templates and cheatsheets worth over £3,000
  • Support & updates
  • 4 Exceptional Bonuses worth £250
  1. FREE copy of my book: Thrive with the Hive
  2. Access to our private Facebook Group
  3. Monthly LIVE SPEED Q&A on Facebook

All you have to do now, is click on the link below, you will be directed to the checkout page, and simply need to fill in your account and credit card details, once you have done this, you will receive a personal email from me, giving you your username and password.

Are you and your team ready to deliver exceptional customer service in NO TIME and see your bottom line increase?

YES I AM, CLICK HERE TO BUY THE COURSE NOW
Organisation Membership (up to 10 employees)
£5888.00
ONE-OFF PAYMENT

For organisation up to 10 employees there will be  2 x 1 hour GROUP COACHING SESSION (worth £1088 per month), then all employees will be getting access to this incredible course:

  • Instant Access
  • 10 Buzzing Modules
  • 6 hours of Videos, slides,
  • 25 downloadable templates and cheatsheets worth over £3,000
  • Support & updates
  • 3 Exceptional Bonuses worth £250
  1. FREE copy of my book: Thrive with the Hive
  2. Access to our private Facebook Group
  3. Monthly LIVE SPEED Q&A on Facebook

All you have to do now, is click on the link below, you will be directed to the check out page, and simply need to fill in your account and credit card details, once you have done this, you will receive a personal email from me, giving you your username and password.

Are you and your team ready to deliver exceptional customer service in NO TIME and see your bottom line increase?

 

YES I AM, CLICK HERE TO BUY THE COURSE NOW

DON'T TAKE MY WORD FOR IT, SEE WHAT OTHERS HAVE TO SAY!

The course was incredibly beneficial, listening to Claire’s recommendations and practical tips, has focused our activity and given us a real insight into how our customers should be feeling. Immediately following the course, we decided to make substantial changes to the layout, feel and display inside the store.

The online training has been excellent, showing us our weak points and highlighting our stronger point, within a few hours Claire has shown us a general view of customer service and who our customers are. I would highly recommend Claire and her training, there is always something to learn and improve with training.

Get fire up and thrive in your hive

Individual Membership
£888.00
ONE-OFF PAYMENT

Your ONE-TO-ONE COACHING HOUR (worth £148) with me is only the beginning of your journey, you will also be getting access to this incredible course:

  • Instant Access
  • 10 Buzzing Modules
  • 6 hours of Videos, slides,
  • 25 downloadable templates and cheatsheets worth over £3,000
  • Support & updates
  • 4 Exceptional Bonuses worth £250
  1. FREE copy of my book: Thrive with the Hive
  2. Access to our private Facebook Group
  3. Monthly LIVE SPEED Q&A on Facebook

All you have to do now, is click on the link below, you will be directed to the checkout page, and simply need to fill in your account and credit card details, once you have done this, you will receive a personal email from me, giving you your username and password.

Are you and your team ready to deliver exceptional customer service in NO TIME and see your bottom line increase?

YES I AM, CLICK HERE TO BUY THE COURSE NOW
Organisation Membership (up to 10 employees)
£5888.00
ONE-OFF PAYMENT

For organisation up to 10 employees there will be  2 x 1 hour GROUP COACHING SESSION (worth £1088 per month), then all employees will be getting access to this incredible course:

  • Instant Access
  • 10 Buzzing Modules
  • 6 hours of Videos, slides,
  • 25 downloadable templates and cheatsheets worth over £3,000
  • Support & updates
  • 3 Exceptional Bonuses worth £250
  1. FREE copy of my book: Thrive with the Hive
  2. Access to our private Facebook Group
  3. Monthly LIVE SPEED Q&A on Facebook

All you have to do now, is click on the link below, you will be directed to the check out page, and simply need to fill in your account and credit card details, once you have done this, you will receive a personal email from me, giving you your username and password.

Are you and your team ready to deliver exceptional customer service in NO TIME and see your bottom line increase?

 

YES I AM, CLICK HERE TO BUY THE COURSE NOW