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Are you and your team ready to deliver exceptional customer service to your customers in no time, and see your bottom line increase?

Module1
Assess

In today’s saturated markets, businesses need to evolve to ensure that they’re always meeting the needs of their customers.  In this module, you will be given the tools to assess the landscape that your business operates in, I show you how you will be able to:

  • Listen to your Employees
  • Understand your Customers’ needs
  • Know where you are in the market environment

By the end of the module, you will be able to develop your employees, understand your customers’ needs, and continually innovate to keep up with today’s market demand.

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Module2
Develop

Incorporating a customer service strategy into your day to day running will make exceptional customer service the norm in your business. In this module, I will be showing how to:

  • Understand your customer touch points
  • Develop your own customer service style
  • Build a healthy and fun working environment

When you have finished this module, you will be able to develop simple, clear and effective systems which are crucial for your businesses to deliver good customer service consistently.

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Module3
Train

There is no secret to exceptional customer service, you MUST give your staff the tools to deliver exceptional service to your customers. In this module, I am going to give you examples, exercises, and some training techniques to:

  • Communicate effectively
  • Develop the art of co-operation
  • Genuinely sell what your customers need

At the end of this module, you will be confident and have practical tips which you can put in place straight away to train your employees to your standard and perform effectively.

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Module4
Measure

Measuring the service you deliver will enable you to know if you are going in the right direction. In this module, I will explain how you can create your own Mystery Shopping questionnaire and give you templates to download so you can use those methods to measure your:

  • Internal customers
  • External customers

At the end of the module, you will realise that measuring your service is a great way to celebrate success with your employees, then you can identify your gaps and fill those gaps if necessary by finding new opportunities for improvement, ensuring you are on the right track.

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Module5
ACT

Now is the time for action. Let’s implement the strategies we’ve learned about in modules 1 – 3, in this module we will look at how to:

  • NOT procrastinating
  • Empower your Bees
  • ‘BEE’ Flexible and ‘BEE’ SMART

At the end of this module, you will be able to evaluate, respond and act, taking in new information, and putting new ideas into good use, and modify or eliminate ineffective ones.

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Module6
FEEDBACK

The more feedback you get, the more you will learn about what your customers want, and how to give it to them.  In this module, I want to share with you how to:

  • Celebrate success
  • Understand the difference between feedback vs complaints
  • Empathise with your customers

At the end of this module, you will know how to listen to feedback from both internal and external customers, which will enable you to adapt to deliver better services.

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Module7
CONSISTENCY

The trick to delivering exceptional customer service is to do it, not once, not twice but EVERY time your customers walk through your doors. To enable you and your employees to do this, in this module, I will look the effect of:

  • First impression
  • Filters
  • How can you exceeding your customers’ expectations

At the end of this module, you will be able to translate your brand promise into action and maintain consistent delivery of the brand experience.

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Module8
VALUE

My biggest advice to you is “Give your internal and external customers value and they will give you loyalty”. In this module, I want to share with you how you can align your business values with your customers and employees by:

  • Valuing your employees and understanding your customers’ lifetime value
  • “Bee”ing fulfilled
  • Adding value

At the end of this module, I want you to realise that you must align your values in decision making, you can be sure to keep your sense of integrity and what you know is right, and approach decisions with confidence and clarity.

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Module9
LOYALTY

Giving your customers exceptional customer service consistently, will result in them buying more from you, returning to you, and recommending you.  This means your customers will start doing your advertising for you! In this module, you will learn how to increase loyalty with:

  • Your internal customers
  • Your external customers

At the end of this module, you will know and use to your advantage, that when we are surrounded by people who believe what we believe, and when trust emerges then, magic happens!

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Module10
SERVICE CULTURE

Putting your internal and external customers at the heart of your business will create a true service culture. In this final module, you will:

  • Become a transformational leader
  • Start with the why
  • Develop rapport with your employees and your customers

At the end of this module, I want you to be empowered and remind you that, your customers are the lifeline of your business, without your employees and your customers you have NO business.

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A lifetime Membership to delivering exceptional customer service, discounted ONE-OFF payment
£888
Discounted ONE-OFF payment

You are now getting access to this incredible course, the full 12-month course for the price of 10.

  • Instant Access
  • 10 Buzzing Modules
  • 6 hours of Videos, slides,
  • Over 25 downloadable templates and cheatsheets worth over £3,000
  • Support & updates
  • 4 Exceptional Bonuses worth £350
  • FREE copy of my book: Thrive with the Hive
  • Access to our private Facebook Group
  • Speed buzzing webinars
  • Monthly LIVE SPEED Q&A on Facebook

All you have to do now, is click on the link below, you will be directed to the checkout page, and simply need to fill in your account and credit card details, once you have done this, you will receive a personal email from me, giving you your username and password.

Are you ready to BETTER YOURSELF and learn more how you can deliver exceptional customer service consistently?

YES I AM, I WANT TO BUY THIS COURSE NOW
A lifetime Membership to delivering exceptional customer service, 12 monthly payments
£88
12 monthly payments

You are now getting instant access to this incredible course and have and easy, affordable 12 monthly payments:

  • Instant Access
  • 10 Buzzing Modules
  • 6 hours of Videos, slides,
  • Over 25 downloadable templates and cheatsheets worth over £3,000
  • Support & updates
  • 4 Exceptional Bonuses worth £350
  • FREE copy of my book: Thrive with the Hive
  • Access to our private Facebook Group
  • Speed buzzing webinars
  • Monthly LIVE SPEED Q&A on Facebook

All you have to do now, is click on the link below, you will be directed to the check out page, and simply need to fill in your account and credit card details, once you have done this, you will receive a personal email from me, giving you your username and password.

Are you ready to BETTER YOURSELF and learn more how you can deliver exceptional customer service consistently?

YES I AM, I WANT TO BUY THIS COURSE NOW